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Archive for February 2021

Why People in Quincy Hesitate to Get Their Vehicle Serviced

Posted February 28, 2021 11:19 AM



A recent report stated that over 80 percent of the vehicles on our Quincy, IL, roads have one or more service or repair that's needed but hasn't been taken care of. Now that's a lot of undone service. That translates into something over 160 million vehicles in North America alone. Some of the neglected items are minor. Others are serious safety concerns.

There are several reasons we hesitate to take care of recommended services, especially services that our Quincy automotive advisor recommends when we're in for something else, like an oil change.

The first issue boils down to comfort with car care. We don't always feel we know enough to make good decisions. Some of that can be attributed to the fact that vehicles are so reliable these days. They almost become an appliance. Of course you love your vehicle, but if you don't have to worry about it breaking down all the time, you're not forced to think as much about preventive maintenance.

Perhaps your dad knew a lot about cars and always made sure they were taken care of. He was very comfortable dealing with his local Quincy service center. People who don't know as much about cars hesitate to ask questions because they don't want to look ignorant.

It's human nature. But there's so much to know in this world, and we can't all be experts in everything. So we specialize. It's very important to ask questions of any specialist, whether it's your doctor, financial advisor or your automotive technician in Quincy, IL.

Your service advisor at Spring Street Automotive Inc wants to answer your questions. We want you to understand the recommendation and why it needs to be done.

That brings us to the next issue; people say that they don't always know if they really need the service or if they are just being sold something.

At the heart, it speaks to trust. Do you trust your Quincy service center and your service advisor? Trust has to be earned, and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based on manufacturer's maintenance schedules.

In other words, "You don't have to trust me, you can trust your owner's manual."

Your Quincy service center has computer databases that contain the manufacturer's recommendations for almost all vehicles, so they don't need to rummage through your glove box to look for your owner's manual to know what to do.

Basically, the engineers who designed the car say, "Here's when you need to have it serviced." That's who makes the recommendation, not the technician. He's just reminding you.

Now you do need to trust your Quincy technician's experience and judgment from time to time. When he inspects your vehicle, he may find problems or concerns. He will explain things so that you can prioritize the concerns and make a good decision about whether or not to have something done.

That brings us to the third issue; money. Often the concern is about spending the money to take care of a recommended service. Our money has many places it needs to go. And we have another list of places we want it to go. Auto maintenance isn't usually on either of those lists.

Look, everyone who works at Spring Street Automotive Inc has a family budget, too. They can relate. Maybe a little look behind the scenes would be helpful.

Service centers like Spring Street Automotive Inc invest heavily in training, diagnostic equipment and tools so that they can make repairs and perform services as efficiently as possible. And like any other business, they have labor costs, insurance, rent, utilities, shop and office supplies, taxes and so on.

We work hard to make sure that we diagnose the problem correctly and fix it right the first time. That's the only way we can maintain our reputation and remain in business. If we're not satisfying our customers and providing a good value, you won't come back and the service center won't be around for long.

When there is a real budget concern, your Spring Street Automotive Inc service advisor can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works within your budget.

Let's say you have a serious problem with your brakes. That's a safety concern, so a technician can't ethically say, well, let's put that off for a couple of months. What they can do is take care of the brakes now and address the cabin air filter or transmission service next month.

Ask us for more details.

Spring Street Automotive Inc
1701 Spring Street
Quincy, IL 62301
217-228-9141
http://www.springstreetauto.com



Tire Maintenance in Quincy

Posted February 21, 2021 9:55 AM

With the recent focus in the Quincy area on improving fuel economy, we've been told how important it is to maintain our tire pressure.

Quincy drivers know that tires wear out, but we want to make them last as long as possible because they're not cheap to replace. In addition to saving gas, properly inflated tires last longer. Underinflated tires will wear out more quickly.

Some people in Quincy wonder if they should add a few extra pounds of pressure when they fill up their tires. Bad idea. In fact, there are very good reasons not to overinflate your tires. For one, the middle of the tread will wear unevenly because the full tread is not contacting the road properly. That also adversely affects your handling.

Stop by Spring Street Automotive Inc to see about tire maintenance for your vehicle.

Spring Street Automotive Inc
1701 Spring Street
Quincy, IL 62301
217-228-9141
http://www.springstreetauto.com

Every vehicle in the Quincy area has a sticker on the driver's side door jamb that tells you the vehicle manufacture's recommended tire pressure. This recommendation is an integral part of the vehicle's suspension tuning. A lot of engineering actually goes into the recommended tire pressure, so it's important for drivers to follow it.

What else do Quincy drivers need to know about tire maintenance? Tire rotation and balancing are very important. Let's start with rotation. Because the front tires handle the brunt of turning forces, the shoulders of the front tires wear more quickly than the rear tires. At Spring Street Automotive Inc in Quincy, we rotate the tires so that they all get to do some duty on the front, and they'll all wear evenly over their live.

For most vehicles, front tires are rotated to the rear and vice versa. Others recommend a cross rotational pattern. Some vehicles use an asymmetrical tire so those tires need to stay on either the right or left side – it'll say which on the tire. Some high performance cars have asymmetrical tires and different sizes on the front and rear. These can't be rotated at all. Your owner's manual will have details for your vehicle or ask your service advisor at Spring Street Automotive Inc.

How often should people near Quincy rotate their tires? Your owner's manual will have a recommendation. Your technician at Spring Street Automotive Inc in Quincy can do a visual inspection to let you know if it looks like it should be done. The interval is typically around 5,000 miles/8,000 km.

You know, some people don't think new tires need to be balanced. What they aren't taking into account is the wheel. Between the wheel and the tire – even a new tire – there's enough variation to require balancing.

When you add the valve stem and tire pressure monitoring sensors required on new cars, balancing is definitely important. When a tire's out of balance, it's actually hopping down the road. Quincy vehicles with tires out of balance will feel the vibration through the steering wheel if a front tire's out of balance and through the seat if it's a rear tire.

Proper wheel balance promotes tire life and increases safety for Quincy drivers and their passengers. Historically, lead weights have been attached to the wheel to bring it into balance. Lead gives some environmental concern, so steel weights are starting to be substituted. 

The team at Spring Street Automotive Inc also wants to remind you that it is important to always use the same size tire on an axle. Different size tires on the front or on the back can lead to some real handling problems. And tire manufacturers recommend that when you get two new tires, they be installed on the rear because that's where you need the most traction to avoid spinning out.

 



A Stitch in Time at Spring Street Automotive Inc

Posted February 14, 2021 8:52 AM

You probably have heard that expression, "A stitch in time saves nine." In other words, if you fix an issue at its early stages, it will prevent a much more difficult problem later. That's certainly the case with your vehicle, and here's a true story to demonstrate it.

A driver noticed his vehicle was due for an oil change, so he took it in to his service facility early in the morning so he could wait while the work was performed. The technician routinely checks the battery on vehicles just before extreme weather is approaching (cold or hot), so with winter coming up, he hooked up the load tester (it measures voltage while a load is put on the battery). It showed the battery wasn't holding a charge well.

The technician checked the manufacturing date on the battery, too (most batteries have a date stamped in code somewhere on them). The date showed it was five years old. While batteries can last more than five years, many technicians say you should expect to get anywhere from three to six years out of them, depending on what they go through.

So, this battery was getting a little long in the tooth, and it wasn't holding a charge particularly well. But how much current was it being sent by the vehicle's alternator? If it wasn't getting enough, that might be a factor. A test of the charging system showed the alternator was putting out the correct amount of power. The technician recommended replacing the battery, and the driver agreed.

That was the stitch in time. Had the technician not checked the battery, that driver likely would have been stranded the next time he tried to start his vehicle on a very cold day. What originally was supposed to be just an oil change led to a technician's sharp diagnosis and a little preventative maintenance for one fortunate driver. Sometimes timing is everything.

Spring Street Automotive Inc
1701 Spring Street
Quincy, IL 62301
217-228-9141
http://www.springstreetauto.com



How Your Check Engine Light Works

Posted February 7, 2021 9:58 AM



Have you ever had an experience like this in Quincy, IL? You drive through the one of those automatic car washes. When you get to the end, where the dryer is blowing, your Check Engine light starts flashing!

You fear the worst, but within a block or two, the light stops flashing, but stays on. By the next day, the light is off.

You wonder; "What was going on?" Well, it's actually a good lesson in how the Check Engine light works.

Your air intake system has a sensor that measures how much air is coming through it. When you went under the high-speed dryer, all that air was blasting past the sensor. Your engine computer was saying, there shouldn't be that much air when the engine is just idling. Something's wrong. Whatever's wrong could cause some serious engine damage.

Warning, warning! It flashes the Check Engine light to alert you to take immediate action.

It stopped flashing because once you were out from under the dryer, the airflow returned to normal. Now the engine control computer says the danger is past, but I'm still concerned, I'll keep this light on for now.

Then the Check Engine light goes off in a day or two.

The condition never did recur, so the computer says whatever it was, it's gone now. The danger is past, I'll turn that light off.

Now a flashing Check Engine light is serious. You need to get it into Spring Street Automotive Inc as soon as possible. But if it stops flashing you can wait a few days, so you have time to see if the problem will clear itself or if you need to get it checked. How does the computer know when to clear itself?

Think of it this way. The engine control computer is the brain that can make adjustments to manage the engine. Things like alter the air-to- fuel mix, spark advance and so on. The computer relies on a series of sensors to get the information it needs to make decisions on what to do.

The computer knows what readings are in a normal range for various conditions. Get out of range, and it logs a trouble code and lights up the Check Engine warning.

The computer will then try to make adjustments if it can. If the computer can't compensate for the problem, the Check Engine light stays on.

The computer logs a trouble code. Some people think the code will tell the technician exactly what's wrong.

Actually, the code will tell the technician what sensor reading is out of parameters. It can't really tell him why, because there could be any number of causes.

Let's say you're feeling hot. You get your heat sensor out – a thermometer – put it under our tongue and in a minute or two you learn that you have a fever of 104 degrees F (40 degrees C).

You know your symptom – a fever – but you don't know what's causing it. Is it the flu, a sinus infection or appendicitis?

You need more information than just that one sensor reading. But it does give you a place to start and narrows down the possible problems.

There are reports on the internet telling you that you can just go down to an auto parts store and get them to read your trouble code or buy a cheap scan tool to do it yourself.

There are two problems with that. First, the computer stores some trouble codes in short term memory and some in permanent memory. Each manufacturer's computer stores generic trouble codes, but they also store codes that are specific to their brand.

A cheap, generic scan tool, like you can buy online or that the auto parts store uses, doesn't have the ability to retrieve long-term storage or manufacturer specific codes. Your Quincy, IL, service center has spent a lot of money on high-end scan tools and software to do a deep retrieval of information from your engine control computer.

The second problem is that once you've got the information, do you know what to do with it? For example, a very common trouble code comes up when the reading on the oxygen sensor is out of whack.

So the common solution is for the auto parts store to sell you a new oxygen sensor — which is not cheap — and send you off on your way. Now your oxygen sensor may indeed have been bad and needed replacing. But the error code could have come from any of a dozen of other problems.

How do you know the right solution? Back to the fever analogy, do you need surgery or an aspirin? Leave it to the pros at Spring Street Automotive Inc. Give us a call and let us help you resolve your check engine light issue.

Spring Street Automotive Inc
1701 Spring Street
Quincy, IL 62301
217-228-9141
http://www.springstreetauto.com



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